policy FOR KYE EVENTS

deposit & payment

We require a 50% deposit for all our event planning services to book. The remaining balance is to be paid after the first EVENT PREPARATION MEETING.

After this you will receive your KYE BESPOKE event PACKAGE .

contract

Every new client is required to sign a contract outlining the terms and policies that we will adhere to throughout our business relationship. This contract ensures clarity and transparency

THIS WILL BE DONE ELECTRONICALLY

bookings

We need at least 6 weeks notice to plan an event.

However if the event is in less time than this and can still be planned in line with your chosen vendors, a £50 short notice fee will be applied

Cancellations

We understand that circumstances can arise where an event may not take place and our services may not be required anymore.

However as time would have been spent on the event already we can offer a maximum of a 50% refund. This could be lower depending on the work put in already

Event preparation meetings

For our event planning service we require frequent EVENT Preparation meetings to discuss your event as well as good communication to bring your event to life. These will be held over Google meet or Telephone

Clients can book these calls at no extra cost. A booking link will be sent to you by email which is updated weekly with our availability

policy FOR KYE DECOR HOTEL SERVICE

deposit & payment

A 50% NON REFUNDABLE deposit is required to book our hotel room decor service. This can be paid above through the booking site.

The remaining balance including the travel cost will be collected via a payment link sent by email 7 days before the booking. You will need to pay the balance 48 hours before the booking otherwise we will not be able to go ahead with the decorations

travel

The travel cost is not included in the total cost and will be calculated once we know the location of the booking.

An estimate for a hotel inside London is between £30-£50 as we need to transport all the balloons etc.

bookings

We require 14 days notice to be able to carry out a booking.

We understand that this may not be convenient and we can still offer our services at an additional cost of £50. This will be included in the remaining balance

Cancelations

Bookings can be rescheduled up to 2 times, 5 days before the booking to avoid paying a new deposit.

If you wish to cancel, we can not return the deposit however, if you have paid the remaining balance this will be retuned to you.

Liability

We are not liable for any damages incurred after the decorations have been done as we take extra care to ensure that there are no damages to the hotel room.

Currently we do not offer a clean up service however we leave a clean up card with detailed instructions on how to take down the decorations

We use helium for all ceiling balloons to prevent any damage to the hotel walls.

FAQs

  • WE plan all types of events, from birthdays to launches, to baby showers to small dinners ! Book a consultation today or email us at lauren@kyecompany.com

  • For now we only offer consultations online. These held via google meet or telephone call

  • VIA email lauren@kyecompany.com OR DM us on instagram @kyeevents

  • Yes ! KYE EVENTS is only for event planning and does not include decoration, this comes as separate packages

    if you book with KYE events and want to also book with KYE DECOR you will receive 10% off both bookings

FAQs

  • We can deliver them to you ! Once we have agreed a package we can calculate travel cost and see what will be most convenient for you

    We also offer a collection service

  • We will email you with the next steps and we will make a personalised package containing a digital version of what the gift bags will look like. You will be given the option to book a short consultation (recommended) or continue communication over email

    If you choose one of our premade packages you can still customise the bag's colour, material and embellishments

  • A payment link will be sent to you via email for secure payment once we have created a package for you

  • For order between 5-10 gift bags at least 14 days notice is required as personalised items take longer to make

    Anything over 10 gifts bags require 3 weeks minimum

    We can accommodate to anything that doesn't fit within these time frames. Please email us : lauren@kyecompany.com to find out more

  • Any ! Let us know what you are looking for and we will create something amazing for you

FAQs

  • You will need to contact the hotel before booking (preferably by email) to ask them whether hotel decorators are permitted.

    Please email us on lauren@kyecompany.com after to confirm that you have done this.

    We can't wait to decorate for you !

  • Currently we do not offer a clean up service however we leave a clean up card with detailed instructions on how to take down the decorations

    We use helium for all ceiling balloons to prevent any damage to the hotel walls.

  • Travel is not included in the cost and will be calculated once we know where the location of the set up hotel.

    An estimate for a hotel inside London is between £30-£50 as we need to transport all the balloons etc.

    A separate payment link will be sent via email with the travel cost and the remaining balance 7 days before and will need to be paid 48 hours before the booking

  • No ! We can do hotel style decorations like these in home settings, airbnbs and more !

    Please email us at lauren@kyecompany.com or use our enquiry form

  • Yes we can ! Please email us at lauren@kyecompany.com to know more about our international booking policy

FAQs

  • Our turnaround is within 5 days. If you need the itinerary quicker than this please select the Rush option

  • We will send you the itinerary by email

  • Once you have purchased the itinerary making, you will be prompted to fill out a form where we can receive all the information need to create the itinerary

    If we require any additional info we will contact you.

  • We offer up to 2 revisons on our itineraries FREE OF CHARGE !